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Senior Engagement Manager (Denver/New York)

Senior Engagement Manager (Denver/New York)

Job ID 
2017-2450
Location 
US-CO-Denver
Posted Date 
11/28/2017
Department 
Creative

More information about this job

Overview

*THIS ROLE IS WITH Effective, an Ogilvy Company (http://www.effectiveinc.com).

 

Effective is an experience agency that embraces digital complexity through a measurable, human-centered design approach. We use comprehensive insight to help clients discover unmet opportunities and build transformative customer experiences.

 

With more than a decade of raising the bar, our purpose- driven, diverse teams share their expertise in design thinking, customer insights, data strategy, and technology to empower clients and achieve long-term success.

Responsibilities

  • Determines project approach and methodology that best suits the task requirements and client environment and then applies the methodologies and tools to project delivery
  • Estimates, plans, communicates, and executes resulting project plans and detailed project tracking controls
  • In cooperation with the resource team identifies and secures resources (internal and contract resources as needed) to provide the right mix of expertise and skills for the project
  • Manages day-to-day project operations serving as the functional and domain expert on the project team
  • Provides quality oversight on deliverables prepared by the project team before submitting to client
  • Provides quality assurance on project documents and client deliverables including knowledge repository management
  • Conducts team engagement reviews and mentor resources
  • Serves as the primary day-to-day client and team contact for the project
  • Facilitates client working sessions and leads recurring project status meetings
  • Serves as the liaison between internal/external teams and keeps all parties well informed of relevant project updated, decisions, actions, issues and risks
  • Develops long lasting trusted advisor relationships with clients
  • Accurately forecasts revenue, profitability, margins, billing, and resource utilization
  • Leads proposal efforts including project approach, solution design, resource planning, and cost estimation
  • Provides project oversight, client management and secures new opportunities within an existing account relationship
  • Will be agile and/or a scrum expert that will lead scrum teams and can act as the scrum master

Qualifications

  • Bachelors degree
  • 5+ year’s professional experience in consulting with at least 2 years experience in a project / program management role.
  • Must have account management experience and can build the client relationship for long-term partnership
  • Demonstrated understanding and experience with a variety of methodologies from Agile to Waterfall
  • Demonstrated experience managing design and technical teams. 
  • Experience serving as the functional subject matter expert on projects based on previous experience and/or the ability to quickly learn and become the resident expert
  • Adept at identifying, quantifying, and managing risk to project delivery
  • Organized and structured in written and oral communications with an ability to level the communications appropriately for the target audience (from internal team communications to C-level client presentations)
  • Demonstrated ability to set and manage client expectations
  • Understands leading edge Web application technologies including, but not limited to, Rich Internet Application (RIA) technology, mobile applications, and n-tier architectures
  • Experience in one of more of the following solution sets: Corporate Sites, Consumer Sites, B2B Sites, RIA/Web 2.0 Applications, Employee Portals, and Marketing Platforms
  • Understands the elements of User Experience and the application and benefits of a User-Centered Design process in the delivery of solutions
  • Maintains a leading edge understanding of new and emerging technologies and their potential application
  • Self-starter able to quickly learn and practically apply new knowledge in a fast-paced client driven environment

*This role can be based in either Denver, CO or New York, NY