• Senior Engagement Manager

    Posted Date 3 months ago(5/8/2019 7:54 PM)
    Job ID
    US-NY-New York
    Program Management
  • Overview

    Ogilvy Experience Design is seeking a Senior Engagement Manager to join their team of best-in-class professionals furthering Ogilvy’s mission of making brands matter through measurable, human-centered design.


    Senior Engagement Managers are experts in experience design, have a mastery of all aspects of Ogilvy’s unique approach, and are passionate about understanding their clients’ organizations and mobilizing a team of experts to help them reach their goals. They are representatives of the gamut of Ogilvy’s capabilities and are rapidly developing their business acumen and customer knowledge. Leaders on their teams and of their projects, Senior Engagement Managers collaborate with client teams and design, research, data strategy, content, and development leads to ensure flawless delivery and maximize client satisfaction. They thrive at the program level and usually oversee multiple teams working on multiple projects. With the support of a sales team, they lead the account’s organic growth and build account relationships at a senior stakeholder and executive level. 


    In short, the Senior Engagement Manager is the face, shepherd, and advocate of Ogilvy Experience Design and the center of the delivery team.


    • Determines project approach and methodology from initial briefing through successful launch that best suits the task requirements and client environment and then applies the methodologies and tools to project delivery 
    • Estimates, plans, communicates, and executes resulting project plans and detailed project tracking controls
    • In cooperation with the resource team identifies and secures resources (internal and contract resources as needed) to provide the right mix of expertise and skills for the project 
    • Manages day-to-day project operations serving as the functional and domain expert on the project team
    • Provides quality oversight on deliverables prepared by the project team before submitting to client
    • Provides quality assurance on project documents and client deliverables including knowledge repository management
    • Conducts team engagement reviews and mentor resources
    • Serves as the primary day-to-day client and team contact for the project
    • Facilitates client working sessions and leads recurring project status meetings
    • Serves as the liaison between internal/external teams and keeps all parties well informed of relevant project updated, decisions, actions, issues and risks; ability to expertly navigate conflict between client and internal teams and partners
    • Serves as main point of client contact and develops long lasting trusted advisor relationships with clients
    • Accurately forecasts revenue, profitability, margins, billing, and resource utilization
    • Expertise in process-, scope-, and change-management on complex digital platform engagements in partnership with client and internal teams
    • Leads proposal efforts including project approach, solution design, resource planning, and cost estimation
    • Provides project oversight, client management and secures new opportunities within an existing account relationship
    • Demonstrates enterprise-level thought leadership
    • Will be agile and/or a scrum expert that will lead scrum teams and can act as the scrum master




    • Bachelor’s degree 
    • 7+ years’ professional experience in consulting, account, or project/program management – preferably with a high level of expertise in technical development (e.g. as a technical project manager, product owner, sales engineer)
    • Must have account management experience and can build the client relationship for long-term partnership
    • Demonstrated understanding and experience with a variety of methodologies from Agile to Waterfall
    • Demonstrated experience managing design and technical teams (understanding of development process and how to effectively serve as liaison between design and development and communicate with development teams is critical)
    • Experience serving as the functional subject matter expert on projects based on previous experience and/or the ability to quickly learn and become the resident expert
    • Adept at identifying, quantifying, and managing risk to project delivery 
    • Organized and structured in written and oral communications with an ability to level the communications appropriately for the target audience (from internal team communications to C-level client presentations)
    • Demonstrated ability to set and manage client expectations 
    • Experience in one of more of the following solution sets: Corporate Sites, Consumer Sites, B2B Sites, RIA/Web 2.0 Applications, Employee Portals, and Marketing Platforms
    • Understands the elements of User Experience and the application and benefits of a User-Centered Design process in the delivery of solutions
    • Maintains a leading-edge understanding of new and emerging technologies and their potential application
    • Self-starter able to quickly learn and practically apply new knowledge in a fast- paced client driven environment
    • Nice to have: proven track record in service industry; experience facilitating collaboration across a geo-distributed, multidisciplinary team


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